Refund and Returns Policy

Return & Refund Policy

At BestBright™, we stand behind the quality of every lighting product we offer. If something isn’t right, we’re here to help! Please read our Return & Refund Policy to understand your rights and our procedures.


🔄 1. Return Eligibility

You can request a return within 7 days of receiving your order if:

✔️ The product is damaged, defective, or not as described
✔️ You received the wrong item
✔️ The item is in its original condition, unused, and with all packaging intact

🚫 Returns will not be accepted for:

  • Products damaged due to misuse or mishandling

  • Items without original packaging or tags

  • Customized or made-to-order items


📝 2. How to Request a Return

Just follow these simple steps:

  1. 📧 Email us at care@bestbright.com within 7 days of delivery

  2. 📸 Attach photos showing the issue (e.g., damaged product, wrong item)

  3. 📦 Wait for approval and follow the return shipping instructions provided

All returns must be approved before being shipped back to us.


💸 3. Refund Process

Once we receive and inspect the returned item:

  • ✅ Refunds are processed within 5–7 business days

  • 💳 The amount will be credited to your original payment method

📝 Refunds are only issued after the product passes our quality check.


🔁 4. Exchange Policy

We currently do not offer direct product exchanges. If you want a replacement, please:

  1. Initiate a return

  2. Place a fresh order for the desired product


🚚 5. Return Shipping Costs

  • If the return is due to our error (wrong or damaged product), we bear the shipping cost

  • If it’s a change-of-mind return (not applicable in most cases), return shipping will be at your expense


⚠️ 6. Important Notes

  • Products must be returned in the original box/packaging with all items received

  • We recommend using a trackable courier service for safe returns

  • Refunds will not be processed for items lost in return transit


🧾 Still have questions?

Reach out to our Customer Care team:
📧 care@bestbright.com
📍 Voltvista Technologies Pvt. Ltd.
2706/B, SGM Nagar, Faridabad, Haryana – 121001


BestBright™ is committed to providing a smooth and transparent shopping experience. Your satisfaction is our brightness!