Return & Refund Policy
At BestBright™, we stand behind the quality of every lighting product we offer. If something isn’t right, we’re here to help! Please read our Return & Refund Policy to understand your rights and our procedures.
🔄 1. Return Eligibility
You can request a return within 7 days of receiving your order if:
✔️ The product is damaged, defective, or not as described
✔️ You received the wrong item
✔️ The item is in its original condition, unused, and with all packaging intact
🚫 Returns will not be accepted for:
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Products damaged due to misuse or mishandling
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Items without original packaging or tags
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Customized or made-to-order items
📝 2. How to Request a Return
Just follow these simple steps:
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📧 Email us at care@bestbright.com within 7 days of delivery
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📸 Attach photos showing the issue (e.g., damaged product, wrong item)
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📦 Wait for approval and follow the return shipping instructions provided
All returns must be approved before being shipped back to us.
💸 3. Refund Process
Once we receive and inspect the returned item:
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✅ Refunds are processed within 5–7 business days
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💳 The amount will be credited to your original payment method
📝 Refunds are only issued after the product passes our quality check.
🔁 4. Exchange Policy
We currently do not offer direct product exchanges. If you want a replacement, please:
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Initiate a return
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Place a fresh order for the desired product
🚚 5. Return Shipping Costs
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If the return is due to our error (wrong or damaged product), we bear the shipping cost
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If it’s a change-of-mind return (not applicable in most cases), return shipping will be at your expense
⚠️ 6. Important Notes
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Products must be returned in the original box/packaging with all items received
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We recommend using a trackable courier service for safe returns
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Refunds will not be processed for items lost in return transit
🧾 Still have questions?
Reach out to our Customer Care team:
📧 care@bestbright.com
📍 Voltvista Technologies Pvt. Ltd.
2706/B, SGM Nagar, Faridabad, Haryana – 121001
BestBright™ is committed to providing a smooth and transparent shopping experience. Your satisfaction is our brightness!